Return Policy
Return and Refund Policy
At Fouarnnvaeill, your satisfaction is our priority. If something is not right with your order, we are here to help and will do our best to resolve the issue quickly and fairly.
1. General Terms
All purchases made on our store are considered final. We do not accept returns or voluntary exchanges. Exceptions are strictly limited to instances where products arrive with verified manufacturing defects, physical transit damage, or fulfillment errors (incorrect item shipped), subject to the conditions below.
2. Claims for Damaged, Faulty, or Incorrect Items
We take pride in our product quality and address fulfillment issues seriously. To lodge a formal claim, please follow this protocol:
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Filing Window: Customers are required to inspect their package immediately upon arrival. All reports concerning damaged, defective, or mis-shipped items must be submitted to our customer care team within 7 calendar days of the confirmed delivery date.
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Submission Guidelines: To expedite processing, send your claim to support@fouarnnvaeill.com containing:
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Your Purchase Reference Number (e.g., #1001) and associated account email.
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A thorough description detailing the product issue.
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High-resolution photographs or video footage clearly demonstrating the fault, damage, or wrong item received.
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Review & Resolution: Our quality control department will review all submitted evidence. Resolution determinations are at the sole discretion of the company and will be evaluated individually. Potential remedies for approved claims include a full refund, a partial refund, or a free product replacement.
3. Refund Processing
If your claim results in an approved full or partial monetary refund, funds will be credited back to your original payment method. Please allow 7 to 12 business days for the credit transaction to reflect on your billing statement. Actual posting times depend entirely on your issuing financial institution's processing schedules.
4. Item Exchanges
We do not conduct standard product exchanges (e.g., for different sizes or colors). Replacement merchandise will only be dispatched if an initial claim regarding arrival damage or manufacturing flaws has been formally submitted and approved under these guidelines.
5. Unauthorized Returns & Shipments
Our facility cannot process or accept liability for packages sent back without prior written authorization from our support team. Please do not ship any merchandise back to our address unless explicitly instructed to do so by our representatives.
Any unauthorized returns received without an approved claim will be rejected, rendered ineligible for refunds or replacements, and may be discarded without prior notice.
6. Customer Service Contact
To inquire about this policy or submit a damage claim, please reach out directly to our support desk. Communicating via support@fouarnnvaeill.com with your Order ID and Checkout Email is the fastest method to ensure your request is handled efficiently.