Shipping policy

Shipping & Order Policy

At Fouarnnvaeill, we believe pet care should be simple, convenient, and reliable—and that includes a smooth delivery experience for every order.

Handling Period: Orders are packed and handed over to our carriers within 3 business days.
Transit Time: Following dispatch, estimated delivery takes between 10 to 20 business days. (Please note: Orders placed over the weekend will enter fulfillment on the next business day.)

Delivery Fee: Flat-rate worldwide delivery is $5.99 USD.
Global Reach: We offer international shipping to most destinations worldwide.
Dispatch Facilities: Parcels are fulfilled through our distribution centers across North America (US & Canada), Australia, and Europe, or routed directly from our manufacturing hubs to optimize delivery speed.

Confirmation: Once your package leaves our facility, a shipment confirmation email containing a tracking link will be sent to you.
Tracking Portals: You can monitor your shipment’s status using universal logistics trackers such as www.17track.net.
System Activation: Please allow 1 to 3 business days post-dispatch for tracking scans to be updated by the local courier network.

In-Transit Scans: Short breaks in tracking activity are customary during parcel movement between transport hubs. If an update has occurred within the past 7 days, your package remains en route normally.
Contacting Support: Should your shipment show no movement updates for more than 7 consecutive days, please notify our support team for assistance.
External Factors: Please be advised that border control clearance and unexpected logistics network interruptions may cause delays outside of our influence.

Separate Packages: Orders containing multiple products may be split into separate shipments to ensure faster processing. A dedicated tracking code will be issued for each box sent.
Modifications & Updates: Address or product updates must be submitted within 12 hours of checkout.
Submission Details: Send your request to support@fouarnnvaeill.com with your Order ID, account email, and requested adjustments. (Note: Once processing commences at our warehouse, adjustments can no longer be guaranteed.)

Unsuccessful Delivery: If a delivery attempt cannot be completed, the carrier will issue a notice. We advise contacting your local postal provider directly with your tracking ID.
Lost Packages in Transit: If an official investigation confirms that a parcel was lost by the courier before reaching its destination, a replacement will be dispatched at no extra charge.
Confirmed Deliveries: Our liability ends upon successful delivery confirmation. We cannot be held responsible for lost or stolen packages once marked as "Delivered" by the courier.

By finalizing your purchase on our site, you acknowledge and agree to the following terms:

Estimated Deliveries: All stated transit windows represent operational estimates rather than fixed guarantees. We do not accept liability for delays stemming from customs procedures or carrier bottlenecks.
Import Taxes & Customs Duties: All regional tariffs, import duties, VAT, or local administrative taxes levied by destination authorities are the sole responsibility of the purchaser.
Address Accuracy: Customers are responsible for providing error-free shipping coordinates. Packages lost or returned due to incorrect or incomplete delivery details will not be eligible for free re-shipment.
Post-Delivery Responsibility: Ownership of goods transfers to the buyer upon carrier delivery verification. We do not offer refunds or replacements for items stolen or lost post-delivery.

Email Support: For any logistics queries, reach out to us at support@fouarnnvaeill.com.
Faster Assistance: Always include your Order Number (e.g., #1001) and Checkout Email in your message for expedited support.